Shipping policy

Shipping Coverage

We provide worldwide shipping with no minimum order requirement. Shipping availability for your location will be confirmed at checkout.

Certain countries, territories, remote areas, PO boxes, or military addresses may have limited delivery options.

Processing and Delivery Times

Orders are generally processed within 1–3 business days after payment is successfully confirmed. Processing time is separate from the estimated delivery time.

Delivery estimates begin after the order has been dispatched. Business days exclude weekends and public holidays.

The delivery times shown above are estimates and are not guaranteed. Remote locations, customs procedures, carrier disruptions, and peak shopping periods may require additional time.

Warehouse Selection

When a product is available in a USA warehouse, eligible US orders may be fulfilled locally for faster delivery.

Products that are unavailable in the USA or are designated as “Ship from China” will be dispatched from our China warehouse. The available warehouse option may be displayed on the product page.

Filazoo may select the most suitable fulfillment warehouse based on:

• The warehouse option selected when ordering
• Product and color availability
• Available inventory
• Delivery destination
• Package size and order quantity

Orders containing products from different warehouses may be divided into multiple shipments. Each shipment may have a separate tracking number and arrive at a different time.

Shipping Costs

Filazoo currently offers free standard shipping on eligible orders with no minimum purchase requirement.

If an order requires an additional fee because of its destination, remote location, package size, special delivery requirements, or bulk quantity, the applicable charge will be displayed at checkout or confirmed before dispatch.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Tracking information may take 24–72 hours to appear after the carrier receives the package. If your order is divided into multiple shipments, you may receive more than one tracking number.

You can follow the shipment through Track Your Order.

Customs, Duties and Taxes

International orders shipped from China may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and are the customer’s responsibility. Filazoo does not control these charges or determine how much they may be.

Customers should check their local import requirements before ordering. Customs clearance may extend the estimated delivery time.

Address Accuracy

Please make sure your name, telephone number, email address, postal code, and complete delivery address are correct before placing your order.

If you need to correct an address, contact Filazoo as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Filazoo is not responsible for delays, unsuccessful delivery, or lost packages resulting from an incomplete or incorrect address provided by the customer. Additional delivery or reshipping charges may apply.

Shipping Delays

Delivery may be delayed by circumstances outside Filazoo’s reasonable control, including:

• Customs inspections or clearance procedures
• Severe weather or natural disasters
• Carrier disruptions
• Public holidays and peak shopping periods
• International transportation delays
• Remote-area delivery limitations
• Incorrect or incomplete delivery information

If tracking shows that a shipment is still moving through the carrier’s network, please allow additional time for delivery.

Lost or Missing Packages

If your package has not arrived within the estimated delivery period:

1. Check the latest information using your tracking link.
2. Confirm that the shipping address entered with the order is correct.
3. Check with household members, neighbors, reception desks, or local delivery offices.
4. Contact Filazoo with your order number and tracking number.

If the tracking information shows “Delivered” but the package cannot be found, contact us promptly so we can help you review the shipment. Carrier investigations and resolutions remain subject to the carrier’s procedures.

Damaged or Incomplete Shipments

If your order arrives damaged, incorrect, or incomplete, contact Filazoo within seven days of delivery.

Please provide:

• • Your order number
• Photographs of the shipping label
• Photographs of the external packaging
• Photographs of the damaged or incorrect products
• A short description of the problem

Keep the products and original packaging until the support team has reviewed your request. See our Refund Policy for applicable return and refund conditions.

Warehouse Locations

Filazoo fulfills orders through warehouses in:

📍Xinrui Medical Science and Innovation Center
Huicheng District, Huizhou City, Guangdong, China
Postal Code: 516000

📍5335 Bucknell Drive SW, Atlanta, GA 30336

📍1500 S Milliken ave, unit H, Ontario, CA 91761

These are fulfillment facilities and should not be used as return addresses. Do not return an order to any warehouse without receiving return authorization and instructions from Filazoo.

Contact Us

For shipping assistance, contact:

Email: terrianne@filazoo.com

Please include your order number and tracking number so our support team can assist you efficiently.