Price Protection Policy
At Filazoo, we want you to shop with confidence. If the price of an eligible product purchased from Filazoo decreases shortly after your order, you may request a refund of the price difference under this Price Protection Policy.
Price Protection Period
Filazoo provides price protection for 14 calendar days from the date the order is placed.
The lower price must be publicly displayed on Filazoo.com during this 14-day period, and your request must be submitted while the lower price is still available.
| Policy detail | Coverage |
|---|---|
| Protection period | 14 calendar days from the order date |
| Eligible store | Filazoo.com |
| Adjustment amount | Difference between the eligible purchase price and the new price |
| Refund method | Original payment method |
| Request limit | One approved adjustment per eligible order item |
| Processing time | Usually 5–10 business days after approval |
Eligibility Requirements
A price-protection request may be approved when all the following conditions are met:
- The product was purchased directly from Filazoo.com.
- The request is submitted within 14 calendar days of the order date.
- The lower price is publicly available on Filazoo.com when the request is reviewed.
- The original order has been successfully paid and has not been cancelled, refunded, charged back, or returned.
- The product is currently in stock and available for purchase.
- The lower-priced product is identical to the purchased product, including its material, color, spool weight, quantity, bundle configuration, SKU, and warehouse option.
- The original order and the lower-priced product use the same currency and regional storefront.
- The order was placed as a standard retail purchase.
Price protection applies only to the amount paid for the eligible product after any order-level or product-level discounts have been allocated.
How the Price Difference Is Calculated
The approved adjustment is calculated using the final eligible product price paid and the new publicly advertised product price.
For example:
- Price paid: $24.99
- New eligible price: $21.99
- Price-protection refund: $3.00
Shipping charges, taxes, customs duties, payment fees, and other non-product charges are not included in the calculation.
For multipack or quantity-based purchases, the comparison will be made using the same pack size, quantity tier, and product configuration.
Products and Promotions Not Covered
Price protection does not apply to:
- Discount codes, coupons, or personalized offers
- Welcome, email-signup, referral, loyalty, or account-specific discounts
- Flash sales or limited-time promotional events
- Black Friday, Cyber Monday, holiday, anniversary, or clearance sales
- Bundle discounts when the original and discounted bundle configurations differ
- Buy-one-get-one offers, free gifts, or gift-with-purchase promotions
- Wholesale, distributor, reseller, private-label, or negotiated B2B orders
- Subscription or recurring-order discounts
- Affiliate, employee, influencer, or partner pricing
- Marketplace prices from Amazon, eBay, Temu, AliExpress, TikTok Shop, or another third-party seller
- Competitor prices or offers from another retailer
- Open-box, returned, discontinued, clearance, or final-sale products
- Pricing displayed because of a technical, typographical, currency-conversion, or system error
- Changes in taxes, duties, shipping costs, exchange rates, or payment-provider fees
- Products with different colors, specifications, quantities, SKUs, or shipping origins
A product shipping from the USA warehouse cannot be compared with a differently priced product shipping from the China warehouse unless both listings have the same SKU, fulfillment conditions, and publicly advertised price.
How to Request Price Protection
Submit your request through Contact Us or email terrianne@filazoo.com within 14 calendar days of placing the order.
Use “Price Protection Request” as the email subject and provide:
- Your full name
- Order number
- Product name and SKU
- Purchased color, weight, and quantity
- Original purchase price
- Link to the product displaying the lower price
- Screenshot showing the lower price and date
- A short explanation of your request
Incomplete requests may take longer to review. Submitting a request does not automatically guarantee approval.
Review and Refund Process
Filazoo will review the order information, product configuration, promotion conditions, and publicly displayed price.
If the request is approved, the eligible price difference will be refunded to the original payment method. Refund processing generally takes 5–10 business days, although the exact time depends on your bank or payment provider.
If a refund to the original payment method is not technically possible, Filazoo may offer an equivalent store credit after contacting you.
Only one price adjustment may be approved for each eligible order item. If the product price decreases again after an adjustment has been issued, an additional adjustment will not be provided.
Cancelled, Returned or Refunded Orders
An order item is not eligible for price protection if it:
- Has been cancelled
- Has already been fully refunded
- Is involved in a payment dispute or chargeback
- Has been returned or is awaiting a return decision
If an approved price-protected product is later returned, any previous price adjustment may be deducted when calculating the final return refund.
Pricing Errors
Filazoo works to keep all product and promotional prices accurate. However, technical problems, typographical mistakes, currency errors, or incorrect promotional configurations may occasionally occur.
An incorrectly displayed price does not qualify for price protection. If a pricing error affects an order, Filazoo will contact the customer with the available resolution.
Policy Changes
Filazoo may update this Price Protection Policy to reflect changes in products, promotions, business operations, or applicable requirements.
The policy in effect on the original order date will generally apply to that order. Any changes will not affect price-protection adjustments that have already been approved.
Consumer Rights
This Price Protection Policy is an additional customer benefit. It does not limit any mandatory consumer rights or remedies available under applicable law.
Contact Us
For assistance with a price-protection request, contact:
Email: terrianne@filazoo.com
You may also submit your request through Contact Us. Include your order number and all required pricing information so the support team can review your request efficiently.