Frequently Asked Questions

Filazoo offers a wide selection of standard, decorative, flexible, functional, and engineering-grade filaments. The range includes PLA, PLA+, Matte PLA, Silk PLA, PETG, TPU, ABS, ASA, carbon-fiber-reinforced materials, PPA-CF, PEEK-CF, and other specialty filaments.

Explore the complete selection in Shop All Filaments.

Most Filazoo filaments have a diameter of 1.75 mm, making them compatible with a wide range of desktop and professional FDM 3D printers. Always check the specifications on the individual Product Page before ordering.

Most Filazoo filaments contain 1 kg or 2.2 lb of material. Some specialized engineering filaments may use a different spool weight, such as 0.75 kg. The exact net weight is displayed in the technical specifications on each Product Page.

Filazoo applies precision quality control to maintain consistent filament diameter. Most products are manufactured to a tolerance of ±0.03 mm to support stable extrusion and dependable printing.

PLA, PLA+, Matte PLA, and many Silk PLA filaments are excellent options for beginners because they are relatively easy to print and work with most standard FDM printers. PETG is a good next step when greater toughness, temperature resistance, or moisture resistance is required.

Choose the material according to the intended application:

• PLA for prototypes, models, decorations, and general printing.
• PLA+ for improved toughness and impact resistance.
• Matte PLA for smooth, low-gloss models with less visible layer lines.
• Silk PLA for decorative models with a glossy finish.
• PETG for durable functional parts and moisture-resistant applications.
• TPU for flexible and impact-resistant parts.
• ABS or ASA for stronger functional parts and higher-temperature applications.
• Carbon-fiber and engineering materials for demanding mechanical components.

Visit Shop All Filaments to compare the available materials.

Filazoo aims to display each color as accurately as possible. However, the appearance may vary slightly because of screen settings, lighting, camera conditions, print temperature, layer height, wall thickness, and the surface geometry of the printed model.

Yes, but materials used in the same model should have compatible printing temperatures, cooling requirements, and adhesion characteristics. Combining different colors from the same material family usually produces the most reliable results.

Filazoo 1.75 mm filaments work with most FDM 3D printers that support 1.75 mm material and can reach the required nozzle and bed temperatures. Compatibility also depends on the extruder, nozzle type, build surface, enclosure, and filament path.

Check the recommended settings on the individual Product Page before printing.

Most Filazoo 1.75 mm filaments can be used with compatible Bambu Lab printers. Select a suitable generic material profile in Bambu Studio and adjust the nozzle temperature, bed temperature, flow ratio, cooling, and maximum volumetric speed when necessary.

Flexible or abrasive materials may require a different feeding method or nozzle configuration.

Yes. Filazoo filaments can be used with compatible FDM printers from these and other manufacturers, provided the printer supports 1.75 mm filament and meets the material’s temperature and hardware requirements.

Many rigid 1.75 mm filaments can work with compatible automatic material systems. Flexible TPU may not feed reliably through long tubes or standard automatic feeding systems. Abrasive, brittle, soft, or rough-textured materials should only be used when permitted by the system manufacturer.

Recommended nozzle temperature, bed temperature, print speed, cooling, build surface, drying guidance, and nozzle recommendations are provided on the individual Product Page.

These values are starting points. Small adjustments may be necessary depending on the printer, nozzle, slicer, model, and printing environment.

Calibration is recommended when using a new material type, color, printer, or nozzle. A temperature tower, flow-rate test, retraction test, and first-layer calibration can help improve dimensional accuracy, surface quality, bridging, and layer adhesion.

Stringing can be caused by excessive nozzle temperature, incorrect retraction, wet filament, slow travel moves, or unsuitable cooling. Dry the filament when necessary, reduce the temperature gradually, and calibrate retraction and travel settings for your printer.

Popping, bubbling, or crackling usually indicates that the filament has absorbed moisture. Stop the print, dry the filament according to the recommendations for that material, and store it in a sealed container after drying.

Clean the build surface, check bed leveling and Z-offset, confirm the recommended bed temperature, and reduce first-layer speed. A brim or suitable build-plate adhesive may help with materials that are more prone to warping.

Warping can result from an incorrect bed temperature, rapid cooling, drafts, poor first-layer adhesion, or printing a high-shrinkage material without an enclosure. ABS, ASA, PPA-CF, PEEK-CF, and similar engineering materials require more controlled printing conditions than PLA.

Allow the nozzle to cool safely, unload the filament, and follow your printer manufacturer’s nozzle-cleaning procedure. Confirm that the filament is dry, the nozzle temperature is appropriate, and the nozzle diameter is suitable for the material.

New filament is packaged to help protect it from moisture, but drying may still be beneficial if the packaging has been open for an extended period or if the filament shows stringing, bubbling, rough surfaces, weak layers, or inconsistent extrusion.

PETG, TPU, PPA-CF, and other engineering materials are generally more sensitive to moisture than standard PLA.

Store opened filament in a sealed bag or airtight container with fresh desiccant. Keep it away from humidity, direct sunlight, dust, and high temperatures. Moisture-sensitive engineering materials should be kept in a dry box whenever possible.

Filament can remain loaded for short periods in a clean, dry environment. For longer storage, unload it and place it in a sealed container with desiccant, especially when using PETG, TPU, nylon-based, carbon-fiber-reinforced, or other moisture-sensitive materials.

Filament may become brittle because of moisture exposure, aging, unsuitable storage conditions, or repeated bending. Drying may restore printability when moisture is the cause. Severely damaged filament should be replaced.

Silk PLA may require a slightly different nozzle temperature, print speed, cooling level, and flow setting to produce a smooth, glossy surface. Slower outer-wall speeds can help improve the visual finish.

Larger models, thicker walls, and longer continuous toolpaths display more of the gradient. Small models may show only part of the color transition because rainbow filament changes color gradually along the spool.

Translucent filament allows light to pass through, but standard FDM printing normally produces a frosted or semi-transparent appearance because of layer lines and internal boundaries. Greater transparency may be achieved with thicker layers, fewer internal structures, suitable wall settings, and optimized flow.

Glow filament absorbs light and releases it gradually in the dark. For a stronger effect, expose the finished model to bright light before viewing it in a dark environment.

Glow additives can be abrasive, so a wear-resistant nozzle is recommended for frequent or long-duration printing.

UV color-changing filament changes appearance when exposed to ultraviolet light, including strong sunlight. The color gradually returns when the UV source is removed. The strength of the effect depends on UV intensity, exposure time, wall thickness, and model design.

Filazoo Wood PLA contains PLA blended with wood powder to create a natural-looking color and textured finish. A larger nozzle can help reduce the risk of clogging, particularly during long prints.

Yes. Carbon-fiber-reinforced filament can wear down a standard brass nozzle. A hardened steel or other wear-resistant nozzle is recommended. Some engineering materials may also require an enclosure, high-temperature hotend, heated chamber, or specialized build surface.

Filazoo filament should not be treated as food-safe, medical-grade, or suitable for direct food or medical contact unless the individual product documentation specifically states the relevant certification and intended use.

The Shore hardness indicates how soft or firm the TPU is. A lower Shore A value generally means greater softness and flexibility, while a higher value produces a firmer material that is usually easier to feed and print.

A direct-drive extruder is recommended for softer TPU because it provides a shorter and more controlled filament path. Firmer TPU may work with some Bowden systems, but printing slowly and minimizing resistance in the filament path can improve reliability.

TPU is suitable for phone cases, protective covers, grips, seals, footwear components, flexible hinges, vibration-damping parts, sports accessories, and other models requiring flexibility and impact resistance.

TPU can bend or compress inside the extruder when the print speed is too high, the filament path has gaps, or retraction is excessive. Reduce the print speed, use minimal retraction, keep the filament dry, and use a well-constrained feeding path.

Select the required product, color, quantity, and available options, then add the item to your bag and proceed through checkout. Review your delivery address and order details carefully before completing payment.

Available payment methods are displayed during checkout and may depend on the customer’s location, currency, and device.

Contact Filazoo as soon as possible through Contact Us and include your order number and requested change. An order cannot normally be changed after it has been processed or dispatched.

After dispatch, Filazoo sends an email containing the tracking number and tracking link. Make sure the email address entered during checkout is correct.

Yes. Filazoo provides worldwide shipping with no minimum order requirement. Destination availability is confirmed during checkout.

See the complete Shipping Policy for additional information.

Filazoo currently offers free global shipping with no minimum purchase requirement.

Orders are typically processed within one to three business days after payment has been confirmed.

Estimated delivery takes approximately 7–15 business days, depending on the destination, shipping route, local customs procedures, holidays, and other carrier-related conditions.

For complete delivery information, visit the Shipping Policy.

Filazoo fulfills orders through its available warehouse network. The fulfillment location depends on product availability, inventory location, and the destination address.

Check the tracking link in your shipping confirmation email first. If the package has not arrived within the expected delivery period, contact Filazoo through Contact Us with your order number and tracking information.

Take clear photographs of the external packaging, shipping label, products, and any visible damage. Contact Filazoo within seven days of delivery and include your order number, photographs, and a short description of the issue.

Returns are accepted when an item is damaged during transportation, defective upon arrival, or different from the product ordered. Returns or exchanges are not accepted without a valid reason.

Review the complete Refund Policy before submitting a request.

Contact Filazoo within seven days of receiving the order. Include your order number, clear photographs of the product, and a short explanation of the issue. The support team will review the request and respond within three business days.

Do not send products back without receiving return instructions.

After an approved return, the refund is issued to the original payment method. It may take approximately 7–10 business days to appear, depending on the bank or payment provider.

Shipping charges, when applicable, are non-refundable. Unauthorized returns and products damaged through improper use are not eligible for a refund.

Read the complete Refund Policy for all conditions.

Yes. Filazoo provides volume purchasing options for print farms, schools, studios, resellers, manufacturers, and other businesses. Pricing depends on the materials, colors, quantities, specifications, and delivery requirements.

Submit your requirements through Wholesale & B2B.

Custom colors, packaging, specifications, and private-label options may be available for qualifying business orders. Minimum quantities and production requirements depend on the requested customization.

Contact the team through Wholesale & B2B for a quotation.

Filazoo offers selected multicolor and multipack filament bundles. Available combinations and quantities are displayed on the relevant bundle product page.

Submit your question through Contact Us. For order-related assistance, include your order number, product name, printer model, slicer, print settings, and photographs or videos showing the issue.

Include:

• Filament name and color
• Order number or batch information
• Printer and nozzle type
• Nozzle and bed temperatures
• Print speed and layer height
• Slicer and material profile
• Drying and storage conditions
• Clear photographs or a short video of the issue

Providing complete information helps the support team identify the cause more efficiently.